HURRICANE LABS
Privacy Policy
This privacy policy describes how Hurricane Labs, LLC, handles Personally Identifiable Information across our services, websites, content, and customer applications.
Privacy Policy Overview
This privacy policy describes the information collection practices that Hurricane Labs, LLC, follows. Specifically, practices when handling, collecting, or receiving Personally Identifiable Information (PII) through our services, content, websites, and user applications, including the Hurricane Labs website and Hurricane Labs Customer Portal, to conduct our business.
Information we collect from or about you
We collect PII you provide to us through the Hurricane Labs website and the Hurricane Labs Customer Portal. We may also collect certain information through server logs, cookies, web analytics, and user-supplied information. We do not share or sell the information we collect.
IP Addresses
Hurricane Labs collects IP addresses to conduct system administration and site analysis for the Hurricane Labs website and Hurricane Labs Customer Portal. We also use IP addresses to identify users who refuse to comply with our terms and policies, or who threaten our services, sites, users, customers, and others.
Cookies
The Hurricane Labs website and Hurricane Labs Customer Portal use cookies during your online session. Cookies help us understand your preferences based on current or previous site activity, deliver improved content specific to your interests, and offer a better site experience in the future.
Analytics
Hurricane Labs utilizes Google Analytics as our data processor. Google Analytics processes PII on behalf of and according to the instructions of Hurricane Labs. We use Google Analytics to better understand website usage and provide a positive experience for our users. It may collect visit frequency, page visits, and websites viewed prior to visiting the Hurricane Labs website and Hurricane Labs Customer Portal. We use this information to help design, develop, support, and improve our websites and service offerings. Google receives and stores contributed site usage information, such as pages accessed, but does not receive PII or sensitive information as part of this process. We honor Do Not Track signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place. We do not allow third party behavioral tracking.
User-Supplied Information
When registering on the Hurricane Labs website and the Hurricane Labs Customer Portal, we may ask for information such as your Name, Company Name, Email Address, Mailing Address, Telephone Number, Fax Number, Personal Preferences, Location, and other details to help with your experience. Our websites may also offer surveys and questionnaires asking for contact and demographic information. We do not utilize payment gateways or collect, store, or process data related to financial transactions. We use contact information when necessary. Users may opt-in after reviewing this privacy policy, and may opt-out of future mailings or contact. PII will not be disclosed without the user’s prior consent.
Third Party Disclosure and Links
Hurricane Labs may provide links to various third party websites. These sites have separate and independent privacy policies, and Hurricane Labs assumes no responsibility or liability for their content and activities. We provide destination links for your convenience and you may access them at your own risk. Feedback about linked sites is welcome. We do not sell, trade, or otherwise transfer your PII to outside parties.
How we use your information
Business Use — We use your personal information primarily to facilitate and support ongoing business dealings and interactions with you. This includes processing transactions concerning orders of services, establishing and maintaining accounts, communicating about service updates and maintenance, providing support, responding to inquiries, complying with applicable laws and regulations, and improving or developing our services.
Marketing Purposes — With your consent or as permitted by law, we may use personal information to market content and services, including newsletters, press releases, service announcements, partner offerings, and requests for feedback about service improvements. We may also use information for other purposes disclosed at the time of consent.
Referrals — We may receive personal information from individuals or partners who recommend that we contact you for business purposes. Such information is used only to determine whether you are interested in our services or those of our business partners. If you inform us that you are not interested, we will stop contacting you.
How long we retain your personal information
We believe data destruction is important. Information kept from Hurricane Labs website and Customer Portal forms is retained for 90 days. In some cases, we retain personal data longer when appropriate and necessary to comply with legal contracts and obligations, or when otherwise permitted or required by law or regulation.
Updating your information and preferences — Users may opt-in to receive communications at the point Hurricane Labs requests information. When we process personal data based on consent, we indicate this at collection. Users may opt-out, change, or remove information from our database, subject to reasonable frequency limitations of three or fewer requests per year. You may update subscription preferences through available website methods or contact us at contact@hurricanelabs.com to update PII or change preferences.
Information Security
The Hurricane Labs website and the Hurricane Labs Customer Portal have security measures in place to protect against loss, misuse, and alteration of information under Hurricane Labs’ control. We regularly scan for security holes, known vulnerabilities, and malware. PII is contained behind secure networks and is accessible only to a limited number of people with special access rights who must keep the information confidential. Sensitive information supplied to us is encrypted via Secure Socket Layer technology, and we implement a variety of measures to maintain the safety of your personal information.
Fair Information Practices — The Fair Information Practices Principles form the backbone of privacy law in the United States and have significantly influenced data protection laws around the globe. In order to be in line with these practices, should a data breach occur, we will notify users within 72 hours. This policy may change from time to time, so please review it frequently.
CAN-SPAM Act — The CAN-SPAM Act sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to stop emails, and sets penalties for violations. If you would like to unsubscribe from future emails, you can email us and we will promptly remove you from correspondence.
California Online Privacy Protection Act — Under CalOPPA, users can visit the Hurricane Labs website and Customer Portal anonymously. We provide a conspicuous link to this privacy policy and notify users of changes on our page. Users may change personal information by emailing, calling, or mailing us.
Children’s Privacy Protection — The Hurricane Labs website and Hurricane Labs Customer Portal are not designed for or targeted to children. Hurricane Labs will not knowingly collect or maintain PII from children 13 years of age or younger. The Children’s Online Privacy Protection Act gives parents control over the collection of personal information from children.
Changes to the Privacy Policy — Hurricane Labs reserves the right to change the terms, conditions, and notices under which our websites are offered. At a minimum, we review this policy annually. You are responsible for regularly reviewing these terms and conditions. We will give web users the opportunity to opt-out or prohibit uses of their personal information.