Last Modified: February 25, 2019

This Privacy Policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. The policy outlines the information collection practices that Hurricane Labs follows when collecting and handling personal information received through our website, which are further explained below.

PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. If you are a resident of the European Union (EU), you may have additional rights under the EU General Data Protection Regulation (GDPR) with respect to your personal information.

This Privacy Policy is an opportunity for our brand to build trust through transparency. Please read our policy to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.

Hurricane Labs' Privacy Policy

The following discloses Hurricane Labs’ information gathering and dissemination practices for hurricanelabs.com and portal.hurricanelabs.com. Additional terms and conditions, if any, regarding the collection and use of your information may also be provided to you before you sign up for a particular service.

Below you will learn what PII of yours is collected, how and when Hurricane Labs might use your information, how Hurricane Labs protects your information, who has access to your information, and how you can correct any inaccuracies in the information.

How do we collect information from users who visit the Hurricane Labs website and blog?

Hurricane Labs collects certain information from its users through: a) server log information, b.) cookies, c.) web analytics, and d.) user supplied information. We do not share or sell the information we collect.

What information does Hurricane Labs collect?

(A) IP Addresses

Hurricane Labs collects IP addresses in order to conduct system administration and site analysis. Hurricane Labs will also use IP addresses to identify any users who refuse to comply with Hurricane Labs’ Terms of Use Agreement, and to identify users who threaten Hurricane Labs’ service, site, user, clients or others.

(B) Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Our Sites use cookies during your online session to understand your preferences based on previous or current site activity, which enables us to deliver improved content specific to your interests. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

(C) Analytics

“Data Processor” = a third party that process PII on behalf of and according to the instructions of Hurricane Labs. By utilizing Google Analytics, Google becomes Hurricane Labs Data Processor, while our organization is the data controller.

Hurricane Labs uses Google Analytics to understand Site usage and to provide a positive experience for users. Google Analytics collects information such as the frequency to which users visit the website, what pages they visit when they go to the site, and what other websites they visited prior to coming to the website.

We use this information to help design, develop, and support our Sites, as well as improve our Sites service offerings. To the extent Hurricane Labs uses Google Analytics, Google receives and stores hurricanelabs.com and portal.hurricanelabs.com’s contributed site usage information (such as pages accessed), but it does not receive any individually identifiable or sensitive information as a part of this process.

Google’s ability to use and share information collected by Google Analytics about users site visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. If you do not want data collected by Google Analytics, you can use the Google Analytics Opt-out Browser Add-on available on Google’s website.

(D) User-Supplied Information

When ordering or registering on our Sites, as appropriate, you may be asked to enter your Name, Company Name, Email Address, Mailing Address, Telephone Number, Fax Number, Personal Preferences regarding services, Location, or other details to help you with your experience. Our Sites may also have online surveys and questionnaires that ask users for contact and demographic information.

The user’s contact information is used to contact the user when necessary. Users may opt-in after reviewing the Privacy Policy and giving their consent by clicking the link before submitting forms. Users may also opt-out of receiving future mailings; see more opt-in/opt-out information under the "Updating Your Information Preferences" section below. Demographic and profile data is also collected at hurricanelabs.com and portal.hurricanelabs.com. Our Sites are not utilizing payment gateways for financial transactions at this time, so hurricanelabs.com and portal.hurricanelabs.com are not collecting, storing, or processing, data related to any financial transactions.

PII will not be disclosed without the user’s prior consent.

Why do we collect this information?

We collect personal information that you provide to us through our site. Such information may include: First and last name, company name, business title, email address, IP address, mailing address, telephone and/or fax numbers, personal preferences regarding services, and location.

Business Uses
- We use your personal information primarily to facilitate and support ongoing business dealings and interactions with you. This includes to: 1.) proceed and process business transactions with us that you initiate, regarding orders of services; 2.) establish and maintain accounts so that we may provide the requested services requested by your company; 3.) communicate with you and your company about updates, maintenance, or other matters concerning your services; 4.) provide you with the appropriate support and services; 5.) notify you of any changes or updates to policies, procedures, and services; and 6.) respond to inquiries and other necessary information you require about our services. Personal information is required for us to comply with laws and regulations relating to services we provide. We may use information internally to improve and/or develop our services.

Marketing Purposes
- With your consent or as otherwise permitted by applicable law, we utilize your personal information for purposes relating to marketing of content and services. This includes to: 1.) send you newsletters, press releases, services announcements, or other similar communications regarding our service offerings; 2.) market or promote our services to you; 3.) solicit input from you regarding improvement of services; 4.) inform you of partner offerings we think your company would benefit from or may be interested in which relate to our services; and 5.) any other purposes that we disclose to you at the time of consent.

Referrals
- We may receive personal information about you from third parties, whether that be individuals or partners, who recommend that we contact you for business purposes. We receive such PII because you have consented toward the third party that might share your personal information. The use of that information would only be to see if you are interested in our services, or those of our business partners. If you inform us that you are not interested in these services, we will stop contacting you.

How long do we retain your personal information?

We believe data destruction is important. The information we keep from website forms submitted by visitors is kept for 90 days. In some cases we retain personal data for longer periods of time, if doing so is appropriate and necessary to comply with our legal contracts and obligations, or is otherwise permitted or required by law or regulation.

Third Party Disclosure and Links

In order to provide users with greater value, Hurricane Labs may provide links to various third party websites. These third party sites have separate and independent privacy policies. Hurricane Labs therefore assumes no responsibility or liability for content and activities of these linked sites. These destination links are provided only for your convenience, and as such, you may access them at your own risk. However, Hurricane Labs wishes to ensure the integrity of our Sites and their destination links, so any feedback about these sites is welcome. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Security

Hurricanelabs.com and portal.hurricanelabs.com have has security measures in place to protect the loss, misuse, and alteration of the information under Hurricane Labs’ control. Our Sites is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular malware scanning as well.

Personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they have included have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with the Fair Information Practices we will take the following responsive action: should a data breach occur we will notify users within 72 hours. This policy may change from time to time so review it frequently.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CAN-SPAM we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from all correspondence.

California Online Privacy Protection

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more here: California Online Privacy Protection Act (CalOPPA). According to CalOPPA we agree to the following: Users can visit our site anonymously; once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website; our Privacy Policy link includes the word ‘Privacy’; users will be notified of any privacy policy changes on our Privacy Policy Page and are able to change their personal information by emailing, calling, or mailing us.

Children's Privacy Protection

The Web Site covered by this privacy policy is not designed for or targeted at children. Hurricane Labs will not knowingly collect and maintain personally identifiable information from children 13 years of age or younger. When it comes to the collection of personal information from children, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

How does our site handle Do Not Track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. It’s also important to note that we do not allow third party behavioral tracking.

Changes to the Privacy Policy

Hurricane Labs reserves the right to change the terms, conditions, and notices under which our Sites are offered, including but not limited to any changes associated with the use of the hurricanelabs.com website or portal.hurricanelabs.com customer portal now or in the future. You are responsible for regularly reviewing these terms and conditions. However, please note that we will give web users the opportunity to opt-out or prohibit new/unrelated uses of their personal information.

Updating Your Information Preferences and Site Contact Information

Our Sites provide users the opportunity to opt-in to receive communications from Hurricane Labs at the point where Hurricane Labs requests information about the user. In these cases, we process personal data on the consent you grant to us at the time we collect such data. When we process personal data based on your consent, it will be indicated to you at the point and time of collection.

We also give users the contact options listed below for opting-out, changing, and/or removing their information from Hurricane Labs’ database (subject to reasonable frequency limitations, which Hurricane Labs has established as three or fewer requests per year). We may provide web pages or other methods on our Sites through which you can update subscription preferences. You can also contact us at contact@hurricanelabs.com to update your Personal Information or change your preferences.

If you receive marketing email communications from us, you may also opt-out of receiving future email marketing communications by following the opt-out instructions within the email. Please note that we reserve the right to send certain communications regarding transactions you initiate, your customer account, your use of our sites, or other business matters, and that these communications may be unaffected if you choose to opt-out from marketing communications.

In accordance with our routine record keeping and applicable law, we may delete certain records that contain your personal information. We are under no obligation to store such information indefinitely, and we disclaim any liability arising out of, or relating to, the destruction of that information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. Also, if you have posted any submissions to a community forum, these communications generally cannot be removed.

Should you have any questions about this Privacy Policy statement, the practices or your interaction with our Sites, please contact us via any of the communication channels below:

You can send e-mail to: contact@hurricanelabs.com

You can call the following telephone number: (888) 276-4106

You can send mail to the following postal address:

Hurricane Labs
4511 Rockside Rd., Suite 100
Independence, OH 44131

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